Question 1

What is a mobility bed?

Accepted Answer

A mobility bed is an electric adjustable bed designed to support comfort, independence, and better rest. Using built-in motors, different sections of the mattress can be raised or lowered, helping you find a comfortable position for sleeping, reading, or watching TV. By reducing strain and making repositioning easier, a mobility bed can improve sleep quality and everyday wellbeing, especially for people with limited mobility, health conditions, or those who simply want greater comfort at home.

Question 2

How do adjustable beds work?

Accepted Answer

Controlled by a simple handset, an adjustable bed uses electric motors to adjust mattress positions, helping the bed adapt to your body for tailored comfort, posture support, and easier movement. With the touch of a button, different sections of the mattress can be raised or lowered, allowing the bed to respond to your preferred sleeping or resting position. This motorised adjustment system enables smooth, precise positioning, so the bed can support your posture without the need for manual lifting or repositioning.

Question 3

Who are mobility beds for?

Accepted Answer

Mobility beds or adjustable beds are designed to support a wide range of needs, helping older adults, people living with health conditions, and anyone looking for better comfort, posture support, and easier movement during sleep or rest. They can be suitable for many individuals depending on their lifestyle or level of support required. You can explore more detailed guidance below:

- Adjustable beds for sciatica
- Adjustable beds for Parkinson’s patients
- Adjustable beds for cancer patients
- Adjustable beds for arthritis

Read more helpful articles, information and advice here.

Question 4

Do adjustable beds have health benefits?

Accepted Answer

The health benefits of adjustable beds come from motorised positioning that supports spinal alignment, relieves pressure points, promotes circulation, helps manage reflux or snoring, and makes getting in and out of bed easier. By allowing the upper body or legs to be elevated, adjustable and mobility beds can improve comfort for people living with arthritis, scoliosis, or general aches and pain. This flexible positioning may also support easier breathing, reduce heartburn, and better overall rest, helping to improve day-to-day wellbeing.

Question 5

Do you need specific sheets for an adjustable bed?

Accepted Answer

Sheets for adjustable beds do not need to be specialised, as most fitted sheets work when matched to the correct mattress dimensions, ensuring a secure fit, smooth movement, and consistent comfort on mobility beds. Choosing fitted sheets that match the mattress size and depth helps prevent slipping or bunching as the bed adjusts.

Question 6

What are the customisation options for mobility beds?

Accepted Answer

Bespoke adjustable beds from Charterhouse Mobility are designed to combine comfort, functionality, and style, allowing you to tailor fabrics, colours, materials, sizing, and accessories to suit your needs and preferences. Each mobility bed can be made to order, with options ranging from upholstery finishes and headboard styles to practical accessories that enhance everyday use. This flexible approach makes it easy to create a custom adjustable bed that fits both your personal comfort requirements and your bedroom aesthetic.

Question 7

Why choose us?

Accepted Answer

We are a family-run business that strives to deliver exceptional service, anything less is not acceptable.

All of our furniture is made precisely to your measurements and specifications. We'll make the transition from your existing furniture to your new furniture as seamless and enjoyable as possible. 
Here are a few more reasons why you should choose Charterhouse Mobility:

We offer potentially the best Part-Exchange offer in our industry. Not only will we remove your old furniture, but we allow you to offset the discount on your existing furniture directly against the cost of your new furniture.

All of our demonstrators are well-vetted & have all received training from occupational therapists.

We have provided furniture for thousands of satisfied customers.

We donate as much unwanted, old furniture as possible & proudly support local charities.

Question 8

Where are your products made?

Accepted Answer

All of our chairs and beds are handmade here in the United Kingdom.

Question 9

Why don’t you show prices on your website?

Accepted Answer

Each and every one of our products is different and as individual as you. Due to your unique needs, along with our huge range of fabrics,  sizes and accessories, it is almost impossible to provide an accurate single price until we know exactly what your preferences are.

This is why we operate no-obligation appointments with our expert home demonstrators team. They will take you through the options and help you choose something that perfectly suits your needs and leave you with an accurate price. There is absolutely no pressure or obligation to purchase there and then.

Question 10

Can I try before I buy?

Accepted Answer

Yes.  If you would like to try out a riser recliner chair or adjustable bed, simply let us know and we will book you a home appointment with one of our expert home demonstrators.

Question 11

What will happen during my home appointment?

Accepted Answer

All of our home visits by our experts are, free, no pressure and absolutely no obligation to purchase 
Upon arrival, our expert home demonstrator will produce a demonstration chair or bed to try in the comfort of your own home. Guiding you through the options available, and showing you all the accessories and different fabrics & leathers we offer.

We also take your measurements to ensure you choose the perfect size that is bespoke to you. 
Once you’re completely happy with your choices our expert home demonstrator will leave you with a fully customised quote for you to consider in your own time.

Question 12

How does delivery and install work?

Accepted Answer

Once a convenient date and time has been agreed with you, our expert, ‘white glove’ delivery team will arrive, firstly removing any furniture that is to be taken away in part-exchange. They will then ask you where you would like your furniture to be placed.

Bringing the chair or bed into your home, the team will unwrap it, and remove all packaging. Once in place and installed how you'd like it, the team will help you familiarise yourself with your new furniture and its controls. When you are satisfied that everything is as it should be, we will leave you to enjoy your new furniture.

Read more about Delivery & Installation here: https://www.charterhousemobility.com/about

Question 13

What is your after sales service like?

Accepted Answer

We pride ourselves on the high quality product and aftercare service our customers receive and have built our reputation on it.

Our dedicated team is here to answer any query you may have. In the unlikely event you experience a technical difficulty with a product, we have expert engineers on standby throughout the UK.

Question 14

Do your products come with a warranty or guarantee?

Accepted Answer

At  Charterhouse Mobility we measure our success by the happiness of our customers. We pride ourselves in the quality of our aftercare. That's why every single order comes with complete peace of mind that in the exceptionally rare instance that you encounter any issue with your furniture, we'll only be a phone call away and you can expect patience,  expertise and above all else a keenness to help accommodate you in putting right any issue that you might have.
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All  of our furniture is covered by a comprehensive Warranty. We have expert engineers on standby throughout the UK and are equipped to swiftly resolve any potential issue that could occur during the warranty period of your chair or bed. However, a Charterhouse Mobility customer is always treated with the highest level of appreciation and courtesy. So while of course you're covered during the initial warranty period, we would always invite your call should you encounter any issue outside of your warranty and like always, we will endeavour to put things right. The initial appreciation for your business is never forgotten with us.

Question 15

Are your products eligible for VAT exemption?

Accepted Answer

Yes.  Due to our products being able to help with potential disability and  illness, you may be eligible to buy them without paying VAT providing  you meet the requirements set out by HMRC.

Question 16

How does the Half-Price Sale work?

Accepted Answer

Our Half Price Sale gives you the opportunity to purchase selected static furniture at half price when bought alongside a qualifying full-price riser recliner chair or adjustable bed. Your half-price item must be of equal or lesser value than your qualifying purchase, and both items must be ordered together as part of the same transaction.T&C's: The offer applies to selected products only, is subject to availability, and cannot be used in conjunction with any other promotion unless otherwise stated.

Question 17

What are your sustainability initiatives?

Accepted Answer

As part of our commitment to sustainability, we always aim to upcycle or donate old furniture to charity wherever possible, giving it a second lease of life and helping to reduce unnecessary waste.

Question 18

Can I trade-in my old furniture?

Accepted Answer

Yes. Charterhouse Mobility offers a £375 trade-in discount to help make upgrading your furniture even easier.When you purchase new furniture from us, we'll remove your existing furniture and prepare the space for your new delivery, taking the hassle out of replacing old with new. Your trade-in discount is then applied directly to the cost of your new purchase, allowing you to unlock the value of your existing furniture.Wherever possible, we aim to upcycle or donate traded-in furniture to charity, giving it a second lease of life, reducing waste and supporting more sustainable practices.

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FAQs

Frequently Asked Questions